RETURN POLICY

We want you to love our products, but in case you're not completely satisfied, here's our hassle-free returns policy. Here are the key points to remember:

 

1. Eligibility: Eligible products can be returned within one week after the delivery date if they are found to be damaged. If your package arrives damaged, please do not accept it and inform us immediately by calling us at +91 7048987521.
2. Reporting Damaged Merchandise: In the unlikely event that your merchandise arrives damaged, email us at homeandheaven2022@gmail.com within 48 hours of receiving your order. Please include a photo of the damaged product, and we will take the necessary action.
3. Customized Orders: Please note that customized orders cannot be exchanged or returned. We put special care into crafting personalized products just for you.
4. Request Approval: Our team must receive and approve your return request. Once we receive and approve your request, we will arrange for a return pick-up to make the process as convenient as possible for you.
5. Return Authorization: Once your return has been authorized, we will issue a store credit note or provide a refund, deducting the shipping charges from the purchase amount. Please ensure that the product is unwashed and unused.
6. Timely Processing: We aim to process all returns within one week. If you have any questions or concerns about your return, please feel free to reach out to us at homeandheaven2022@gmail.com.
7. Subject to Discretion: All returns are subject to the discretion of Home&Heaven. We strive to provide the best customer experience and will handle returns with fairness and understanding.

Your satisfaction is our priority, and we want you to be happy with your purchase. If you have any further inquiries or need assistance, please don't hesitate to contact us.

Thank you for choosing Home&Heaven!