1. Damaged Products? We've Got You Covered: If you receive a damaged package, simply refuse it and notify us immediately by calling +91 7048987521. We'll swiftly resolve the issue to your satisfaction.
2. Swift Action for Damaged Merchandise: In the rare event that your merchandise arrives damaged, reach out to us within 48 hours of delivery by emailing homeandheaven2022@gmail.com. Make sure to include a photo of the damaged product. Rest assured, we'll take prompt action to make things right.
3. No Returns/ Refund for Customized Orders: We put great care into crafting personalized products just for you. Unfortunately, customized orders cannot be exchanged or returned. We appreciate your understanding.
4. Simple Refund Process: To initiate a refund, submit your request to our team for approval. Once authorized, we'll arrange a convenient return pick-up. It's as easy as that! If our team identifies a pattern of repeated product returns from a customer, we reserve the right to blacklist that customer.
5. Flexible Refund Options: Upon receiving and verifying your return, we refund the amount in your Bank Account. Please note that the product must be unused and unwashed.
6. Speedy Processing Time: We value your time, and we strive to process all returns within one week and then initiate a refund after all verifications. If you have any questions or concerns about your return/ refund, our friendly team is here to assist you. Simply reach out to us at homeandheaven2022@gmail.com.

7. Customer-Centric Approach: While we endeavor to accommodate all returns, please understand that all requests are subject to the discretion of Home&Heaven. Our goal is to ensure fairness and maintain the highest level of customer satisfaction.

At Home&Heaven, we stand by the quality of our products and aim to deliver an exceptional shopping experience. Should you have any questions or need further assistance, don't hesitate to contact us. Your satisfaction is our top priority!