At Home&Heaven, we understand that circumstances may change, and you may need to cancel your order. We strive to provide a hassle-free cancellation process to ensure your satisfaction. Here are the key points to keep in mind:

 

1. Cancellation before Shipment: You can cancel your order and claim a refund until the product is shipped. If you decide to cancel your order before it has been dispatched, we will process the refund promptly.

 

2. Ineligible for Cancellation after Dispatch: Once the order has been shipped, it becomes ineligible for cancellation. We kindly ask for your understanding in this matter.

 

3. Customized Orders: Please note that customized orders cannot be canceled in any case. We put great care into crafting personalized products, tailored specifically to your preferences.

 

4. Easy Cancellation Process: To cancel your order, simply email us at homeandheaven2022@gmail.com. Our dedicated team will assist you in the cancellation process and guide you through any necessary steps.

 

We value your satisfaction and strive to provide excellent customer service. If you have any questions or concerns regarding the cancellation of your order, please do not hesitate to reach out to us at homeandheaven2022@gmail.com.

Please note that this cancellation policy applies to standard orders. For any specific inquiries or exceptional circumstances, we recommend contacting our customer support team for further assistance.

At Home&Heaven, we aim to make your shopping experience enjoyable from start to finish. Thank you for choosing us!